Exit, Voice, and Loyalty
Responses to Decline in Firms, Organizations, and States
Albert O. Hirschman
Exit, Voice, and Loyalty is a thought-provoking book that explores the different ways people react to dissatisfaction with organizations. The author, Albert O. Hirschman, makes a distinction between "exit," which involves leaving an organization or switching to a competing product, and "voice," which involves agitating for change from within. Hirschman questions the efficiency of relying solely on exit and argues that loyalty can play a role in retarding exit and allowing voice to make an impact. The concepts explored in this book shed light on a wide range of economic, social, and political phenomena.
Publish Date
1970-01-01T00:00:00.000Z
1970-01-01T00:00:00.000Z
Goodreads Rating
4.14
ISBN
9780674276604
Recommendations
1
Recommendations
2021-04-08T02:33:09.000Z
Read 3 of Hirschman's books & they were all excellent:
The Passions and Interests
Exit, Voice and Loyalty
Development Projects Observed
Many people may not fully appreciate the originality of it b/c many of Hirschman's ideas have become so fully absorbed. – source