Crucial AccountabilityTools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Kerry Patterson - 2004-08-26
Calificación de Goodreads
Learn how to effectively handle broken promises, violated expectations, and difficult behavior in order to achieve success, both personally and professionally. Discover practical skills for handling controversial and complex issues, such as dealing with disrespectful employees or setting boundaries with family members. Based on 20 years of research and observations, this follow-up to a New York Times bestseller offers real solutions for improving accountability and strengthening relationships.