Search for books, people and lists
Read This Twice
HomePeopleBooksSign In

Outcomes Over Output

Why customer behavior is the key metric for business success

Joshua Seiden

In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service- and software-driven world, “done” is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on?Mostly, w...
Publish Date
2019
April 8
Goodreads rating
4.36
ISBN
9781091173262
Recommendations
0