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Satisfaction

How Every Great Company Listens to the Voice of the Customer

Chris Denove

The ultimate guide to customer satisfaction, from the people who understand it better than anyoneFor nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unl...
Publish Date
2007
June 26
Goodreads rating
3.9
ISBN
9781591841647
Recommendations
1
Recommendations
Jun 24, 2019
Vocabulary just for the intro of my all-time favorite #CustomerExperience book of all time, by @JDPower and Chris Denove. My @LWTechCollege students love it!!      source