"Outcomes Over Output" tackles the challenge of setting project goals in today’s service- and software-driven world. With services powered by digital systems never truly being "done", author Joshua Seiden proposes an alternative to simply asking teams to build features which can create no value- setting outcomes instead. This practical guide helps teams use outcomes to create focus, alignment, and puts the customer at the center of everything they do. Discover how to fly at just the right level with this insightful read.

Why customer behavior is the key metric for business success

Outcomes Over Output

This year's must-read is an accessible, informative, and hilarious introduction to the world of artificial intelligence. Join author Janelle Shane, creator of the popular blog AI Weirdness, as she trains AIs to name paint colors, create recipes, and even flirt (badly) with humans. Discover how AI solves problems, understands humans, and drives self-driving cars, all while reflecting the best and worst of humanity. With smart and often hilarious insights, You Look Like a Thing and I Love You is the perfect book for anyone curious about what robots are thinking.

Books I am reading