From the time we learn to speak, we’re told that if you don’t have anything nice to say, don’t say anything at all. While this advice may work for everyday life, it is, as Kim Scott has seen, a disaster when adopted by managers.Scott earned her stripes as a highly successful manager at Google and then decamped to Apple, where she developed a class ...

Fully Revised and Updated Edition

Radical Candor

The latest edition of the communication guide that has sold more than 1,000,000 copies   An enlightening look at how peaceful communication can create compassionate connections with family, friends, and other acquaintances, this international bestseller uses stories, examples, and sample dialogues to provide solutions to communication problems both...

A Language of Life

Nonviolent Communication

Do you ever feel like you're talking to a brick wall? The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward. Just Listen h...

Discover the Secret to Getting Through to Absolutely Anyone

Just Listen

* * * Over 4 Million Copies Sold * * * The New York Times bestseller that changed the way millions communicate"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our ti...

Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations

In her #1 New York Times bestsellers, Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she's showing us how to put those ideas into practice so we can step up and lead.Leadership is not about titles, status, and wie...

Brave Work. Tough Conversations. Whole Hearts.

Dare to Lead

"Knowing how we know" is the subject of this book. Its authors present a new view of cognition that has important social and ethical implications, for, they assert, the only world we humans can have is the one we create together through the actions of our coexistence. Written for a general audience as well as for students, scholars, and scientists ...

The Biological Roots of Human Understanding

The Tree of Knowledge

Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Conversations Worth Having

This bestselling work for professionals and students is the authoritative presentation of motivational interviewing (MI), the powerful approach to facilitating change. The book elucidates the four processes of MI--engaging, focusing, evoking, and planning--and vividly demonstrates what they look like in action. A wealth of vignettes and interview e...

Helping People Change, 3rd Edition (Applications of Motivational Interviewing)

Motivational Interviewing

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including...

Negotiating As If Your Life Depended On It

Never Split the Difference

Negotiation is a way of life for the majority of us. Whether we're at work, at home or simply going out, we want to participate in the decisions that affect us. Nowadays, hardly anyone gets through the day without a single negotiation, yet, few of us are armed with the effective, powerful negotiating skills that prevent stubborn haggling and ensure...

Negotiating Agreement Without Giving In

Getting to Yes

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conve...

Curiosity List: Communication