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65 Best Management Books

65 books on this list
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High Output Management
by Andrew S. Grove (Aug 29, 1995)
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The essential skill of creating and maintaining new businesses—the art of the entrepreneur—can be summed up in a single word: managing. In High Output Management, Andrew S. Grove, former chairman and CEO (and employee number three) of Intel, shares his perspective on how to build and run a company. Born of Grove’s experiences at one of America’s le...
Turn the Ship Around!
A True Story of Turning Followers into Leaders
by L. David Marquet (May 16, 2013)
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"Leadership should mean giving control rather than taking control and creating leaders rather than forging followers." David Marquet, an experienced Navy officer, was used to giving orders. As newly appointed captain of the USS Santa Fe, a nuclear-powered submarine, he was responsible for more than a hundred sailors, deep in the sea. In this high-s...
The 15 Commitments of Conscious Leadership
A New Paradigm for Sustainable Success
by Jim Dethmer (Jan 09, 2015)
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You’ll never see leadership the same way again after reading this book. These fifteen commitments are a distillation of decades of work with CEOs and other leaders. They are radical or provocative for many. They have been game changers for us and for our clients. We trust that they will be for you too. Our experience is that unconscious leadershi...
The Great CEO Within
The Tactical Guide to Company Building
by Matt Mochary (Dec 05, 2019)
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Matt Mochary coaches the CEOs of many of the fastest-scaling technology companies in Silicon Valley. With The Great CEO Within, he shares his highly effective leadership and business-operating tools with any CEO or manager in the world. Learn how to efficiently scale your business from startup to corporation by implementing a system of accountabili...
The Mythical Man-Month
Essays on Software Engineering, Anniversary Edition (2nd Edition)
by Frederick P. Brooks Jr. (Aug 11, 1995)
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Few books on software project management have been as influential and timeless as The Mythical Man-Month. With a blend of software engineering facts and thought-provoking opinions, Fred Brooks offers insight for anyone managing complex projects. These essays draw from his experience as project manager for the IBM System/360 computer family and then...
Only the Paranoid Survive
How to Exploit the Crisis Points That Challenge Every Company
by Andrew S. Grove (Mar 16, 1999)
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Under Andy Grove's leadership, Intel has become the world's largest chip maker and one of the most admired companies in the world. In Only the Paranoid Survive, Grove reveals his strategy of focusing on a new way of measuring the nightmare moment every leader dreads--when massive change occurs and a company must, virtually overnight, adapt or fall ...
Measure What Matters
How Google, Bono, and the Gates Foundation Rock the World with OKRs
by John Doerr (Apr 24, 2018)
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Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth--and how it can help any organization thrive. ...
The Effective Executive
The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials)
by Peter F. Drucker (Jan 03, 2006)
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What makes an effective executive?The measure of the executive, Peter F. Drucker reminds us, is the ability to "get the right things done." This usually involves doing what other people have overlooked as well as avoiding what is unproductive. Intelligence, imagination, and knowledge may all be wasted in an executive job without the acquired habits...
The Making of a Manager
What to Do When Everyone Looks to You
by Julie Zhuo (Mar 19, 2019)
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Instant Wall Street Journal Bestseller! Congratulations, you're a manager! After you pop the champagne, accept the shiny new title, and step into this thrilling next chapter of your career, the truth descends like a fog: you don't really know what you're doing.That's exactly how Julie Zhuo felt when she became a rookie manager at the age of 25. She...
Recommended by
Jennifer Aldrich
Trillion Dollar Coach
The Leadership Playbook of Silicon Valley's Bill Campbell
by Eric Schmidt (Apr 16, 2019)
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The team behind How Google Works returns with management lessons from legendary coach and business executive, Bill Campbell, whose mentoring of some of our most successful modern entrepreneurs has helped create well over a trillion dollars in market value.Bill Campbell played an instrumental role in the growth of several prominent companies, such a...
The Success Story Behind the World's Most Unusual Workplace
by Ricardo Semler (Apr 01, 1995)
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Semler turned his family's business, the aging Semco corporation of Brazil, into the most revolutionary business success story of our time. By eliminating uneeded layers of management and allowing employees unprecedented democracy in the workplace, he created a company that challenged the old ways and blazed a path to success in an uncertain econom...
Productive Projects and Teams (3rd Edition)
by Tom DeMarco (Jun 27, 2013)
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Peopleware asserts that most software development projects fail because of failures within the team running them. This strikingly clear, direct book is written for software development-team leaders and managers, but it's filled with enough commonsense wisdom to appeal to anyone working in technology. Authors Tom DeMarco and Timothy Lister include p...
Recommended by
Jeff Atwood
The Manager's Path
A Guide for Tech Leaders Navigating Growth and Change
by Camille Fournier (Apr 11, 2017)
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Managing people is difficult wherever you work, but the tech industry as a whole is pretty bad at it. Tech companies in general lack the experience, tools, texts, and frameworks to do it well. And the handful of books that share tips and tricks of engineering management don t explain how to supervise employees in the face of growth and change.In th...
Building a Culture of Freedom and Responsibility
by Patty McCord (Jan 09, 2018)
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When it comes to recruiting, motivating, and creating great teams, Patty McCord says most companies have it all wrong. McCord helped create the unique and high-performing culture at Netflix, where she was chief talent officer. In her new book, Powerful: Building a Culture of Freedom and Responsibility, she shares what she learned there and elsewher...
Recommended by
Keith Rabois
Work Rules!
Insights from Inside Google That Will Transform How You Live and Lead
by Laszlo Bock (Apr 07, 2015)
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From the visionary head of Google's innovative People Operations comes a groundbreaking inquiry into the philosophy of work-and a blueprint for attracting the most spectacular talent to your business and ensuring that they succeed. "We spend more time working than doing anything else in life. It's not right that the experience of work should be so ...
The Five Temptations of a CEO, Anniversary Edition
A Leadership Fable
by Patrick Lencioni (Jun 23, 2008)
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A commemorative edition of the landmark book from Patrick Lencioni When it was published ten years ago, The Five Temptations of a CEO was like no other business book that came before. Highly sought-after management consultant Patrick Lencioni deftly told the tale of a young CEO who, facing his first annual board review, knows he is failing, but doe...
Recommended by
Cindy Eckert
Radical Candor
Fully Revised and Updated Edition
by Kim Scott (Oct 03, 2019)
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From the time we learn to speak, we’re told that if you don’t have anything nice to say, don’t say anything at all. While this advice may work for everyday life, it is, as Kim Scott has seen, a disaster when adopted by managers.Scott earned her stripes as a highly successful manager at Google and then decamped to Apple, where she developed a class ...
An Elegant Puzzle
Systems of Engineering Management
by Will Larson (May 20, 2019)
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There's a saying that people don't leave companies, they leave managers. Management is a key part of any organization, yet the discipline is often self-taught and unstructured. Getting to the good solutions of complex management challenges can make the difference between fulfillment and frustration for teams, and, ultimately, the success or failure...
Recommended by
Jeff Morris Jr.
The Ten Commandments for Business Failure
by Donald R. Keough (Jun 28, 2011)
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Don Keough—a former top executive at Coca-Cola and now chairman of the elite investment banking firm Allen & Company—has witnessed plenty of failures in his sixty-year career (including New Coke). He has also been friends with some of the most successful people in business history, including Warren Buffett, Bill Gates, Jack Welch, Rupert Murdoch, a...
Recommended by
Warren Buffett
The Leader You Want to Be
Five Essential Principles for Bringing Out Your Best Self--Every Day
by Amy Jen Su (Oct 22, 2019)
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You can be the leader you want to be--today and every day. Do you find yourself wishing you had more hours in the day? Do you want to do more, yet feel you just can't add another thing to your plate without being overwhelmed by stress or compromising your health, relationships, and integrity? No doubt, as a leader, there are some days when you feel...
Recommended by
Dan Rockwell
Startup, Scaleup, Screwup
42 Tools to Accelerate Lean and Agile Business Growth
by Jurgen Appelo (Apr 15, 2019)
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Real-world tools to build your venture, grow your business, and avoid mistakesStartup, Scaleup, Screwup is an expert guide for emerging and established businesses to accelerate growth, facilitate scalability, and keep pace with the rapidly changing economic landscape. The contemporary marketplace is more dynamic than ever before--increased global c...
Recommended by
Bob Sutton
by Geoff Smart (Sep 30, 2008)
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In this instant New York Times Bestseller, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls "the single biggest problem in business today" unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even mor...
An Everyone Culture
Becoming a Deliberately Developmental Organization
by Robert Kegan (Mar 22, 2016)
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Recommended by
Ray Dalio
The Truth About Employee Engagement
A Fable About Addressing the Three Root Causes of Job Misery
by Patrick M. Lencioni (Nov 16, 2015)
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A bestselling author and business guru tells how to improve your job satisfaction and performance.In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread go...
Overcoming the Five Dysfunctions of a Team
by Patrick Lencioni (Jun 02, 2015)
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In the years following the publication of Patrick Lencioni's best-seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions--using tool...
The Halo Effect
. . . and the Eight Other Business Delusions That Deceive Managers
by Phil Rosenzweig (Jun 17, 2014)
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With two new chapters and a new preface, the award-winning book The Halo Effect continues to unmask the delusions found in the corporate world and provides a sharp understanding of what drives business success and failure.Too many of today’s most prominent management gurus make steel-clad guarantees based on claims of irrefutable research, promisin...
Reinventing Organizations
An Illustrated Invitation to Join the Conversation on Next-Stage Organizations
by Frederic Laloux (Jun 30, 2016)
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The uplifting message of Reinventing Organizations has resonated with readers all over the world, and they have turned it, one conversation at a time, into a word-of-mouth phenomenon. The book has helped shift the conversation from what's broken with management today to what's possible. It is inspiring thousands of organizations--corporations and n...
Explosive Growth
A Few Things I Learned While Growing To 100 Million Users - And Losing $78 Million
by Cliff Lerner (Nov 07, 2017)
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*Ranked 'BEST STARTUP BOOKS OF ALL TIME'' by Benzinga*Ranked' BEST GROWTH-HACKING BUSINESS BOOKS' by BEST-SELLER in 5 Startup & Entrepreneurship CategoriesThis compelling and inspiring narrative gives entrepreneurs a rare behind-the-scenes look inside a fast-growing startup that created the first online dating app and grew to 100...
The Mind Of The Strategist
The Art of Japanese Business
by Kenichi Ohmae (Aug 22, 1991)
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This book, full of actual examples, aims to bring to life all of the dynamic, subtlety, and variety of business strategy as it is practiced in the real world and in real companies. The author does not purport to be inventing strategy in this book or to be revealing the secrets of Japanese business and strategic planning. Rather, he is exploring wit...
Recommended by
Shankar Sharma
Kotler on Marketing
How to Create, Win, and Dominate Markets
by Philip Kotler (Apr 19, 2014)
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Philip Kotler's name is synonymous with marketing. His textbooks have sold more than 3 million copies in 20 languages and are read as the marketing gospel in 58 countries. Now Kotler on Marketing offers his long-awaited, essential guide to marketing for managers, freshly written based on his phenomenally successful worldwide lectures on marketing f...
Distributed Teams
The Art and Practice of Working Together While Physically Apart
by John O'Duinn (Aug 07, 2018)
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What if you could have a meaningful, well-paid career without a daily commute to a physical office? What if your team or organization could work well together even when physically apart?What if your organization's "work from home" policy was a competitive advantage, while also helping address important social, diversity, urban planning and environm...
The Goal
A Process of Ongoing Improvement
by Eliyahu M. Goldratt (Jun 01, 2014)
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Written in a fast-paced thriller style, 'The Goal' contains a serious message for all managers in industry and explains the ideas which underline the Theory of Constraints developed by the author....
by Harold Geneen (Apr 01, 1985)
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This 53 minute Audio CD covers a discussion with Harold Geneen, the former CEO of ITT; the man who built ITT to one of America's largest and fastest growing companies, provides insights into his unique management style and priorities. Principles from one of America's master managers....
Recommended by
Marc Benioff
The Toyota Way
14 Management Principles from the World's Greatest Manufacturer
by Jeffrey Liker (Jan 07, 2004)
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"This book will give you an understanding of what has made Toyota successful and some practical ideas that you can use to develop your own approach to business."--Gary Convis, Managing Office of ToyotaFewer man-hours. Less inventory. The highest quality cars with the fewest defects of any competing manufacturer. In factories around the globe, Toyot...
Marketing Insights From A to Z
80 Concepts Every Manager Needs to Know
by Philip Kotler (Mar 02, 2003)
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The most renowned figure in the world of marketing offers the new rules to the game for marketing professionals and business leaders alike In Marketing Insights from A to Z, Philip Kotler, one of the undisputed fathers of modern marketing, redefines marketing's fundamental concepts from A to Z, highlighting how business has changed and how marketin...
Marketing Management
by Philip Kotler (Dec 31, 2005)
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This is the 12th edition of 'Marketing Management' which preserves the strengths of previous editions while introducing new material and structure to further enhance learning....
Leading Change, With a New Preface by the Author
by John P. Kotter (Nov 06, 2012)
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The international bestsellernow with a new preface by author John Kotter.Millions worldwide have read and embraced John Kotters ideas on change management and leadership.From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recessionweve learned that widespread and difficult change is no longer the excep...
Recommended by
Helen Bevan
Principles of Marketing
by Philip Kotler (Feb 10, 2005)
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The 11th edition of this text continues to build on four major marketing themes: building and managing profitable customer relationships, building and managing strong brands to create brand equity, harnessing new marketing technologies in the digital age, and marketing in a socially responsible way around the globe....
How to Measure Anything
Finding the Value of Intangibles in Business
by Douglas W. Hubbard (Mar 17, 2014)
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This new edition continues to boldly assert that any perception of immeasurability is based on certain popular misconceptions about measurement and measurement methods. It shows the common reasoning for calling something immeasurable, and sets out to correct those ideas. Practical methods for measuring a variety of intangibles are explained includi...
Recommended by
Julia GalefNick Ganju
Are Your Lights On?
How to Figure Out What the Problem Really Is
by Donald C. Gause (Mar 01, 1990)
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Partial ContentsPart 1: What is The Problem?1. A Problem2. Peter Pigeonhole Prepared A Petition3. What's Your Problem?Part 2: What is The Problem?4. Billy Brighteyes Bests The Bidders5. Billy Bites His Tongue6. Billy Back To The BiddersPart 3: What is The Problem Really?7. The Endless Chain8. Missing The Misfit9. Landing On The Level10. Mind Your M...
Software Estimation
Demystifying the Black Art (Developer Best Practices)
by Steve McConnell (Mar 01, 2006)
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Often referred to as the "black art" because of its complexity and uncertainty, software estimation is not as difficult or puzzling as people think. In fact, generating accurate estimates is straightforward--once you understand the art of creating them. In his highly anticipated book, acclaimed author Steve McConnell unravels the mystery to success...
The Five Dysfunctions of a Team
A Leadership Fable
by Patrick Lencioni (Apr 10, 2002)
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In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of t...
Recommended by
Alfred Lin
The Coaching Habit
Say Less, Ask More & Change the Way You Lead Forever
by Michael Bungay Stanier (Feb 29, 2016)
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Coaching is an essential skill for leaders. But for most busy, overworked managers, coaching employees is done badly, or not at all.  They’re just too busy, and it’s too hard to change. But what if managers could coach their people in 10 minutes or less? In Michael Bungay Stanier’s The Coaching Habit, coaching becomes a regular, informal part of yo...
Rapid Development
Taming Wild Software Schedules
by Steve McConnell (Jul 11, 1996)
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Rapid Development Project managers, technical leads, and Windows programmers throughout the industry share an important concern--how to get their development schedules under control. Rapid Development addresses that concern head-on with philosophy, techniques, and tools that help shrink and control development schedules and keep projects moving. Th...
Recommended by
Jeff Atwood
HBR's 10 Must Reads on Managing Yourself
by Harvard Business Review (Jan 03, 2011)
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The path to your professional success starts with a critical look in the mirror.If you read nothing else on managing yourself, read these 10 articles (plus the bonus article “How Will You Measure Your Life?” by Clayton M. Christensen). We've combed through hundreds of Harvard Business Review articles to select the most important ones to help you ma...
Leading Change
by John P. Kotter (Jan 01, 1996)
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John Kotter’s now-legendary eight-step process for managing change with positive results has become the foundation for leaders and organizations across the globe. By outlining the process every organization must go through to achieve its goals, and by identifying where and how even top performers derail during the change process, Kotter provides a ...
Death by Meeting
A Leadership Fable...About Solving the Most Painful Problem in Business
by Patrick Lencioni (Mar 04, 2004)
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"Casey McDaniel had never been so nervous in his life." "In just ten minutes, The Meeting, as it would forever be known, would begin. Casey had every reason to believe that his performance over the next two hours would determine the fate of his career, his financial future, and the company he had built from scratch."""How could my life have unravel...
Lean Thinking
Banish Waste and Create Wealth in Your Corporation, Revised and Updated
by James P. Womack (Jun 10, 2003)
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Expanded, updated, and more relevant than ever, this bestselling business classic by two internationally renowned management analysts describes a business system for the twenty-first century that supersedes the mass production system of Ford, the financial control system of Sloan, and the strategic system of Welch and GE. It is based on the Toyota ...
Recommended by
Jeff Bezos
The New One Minute Manager
by Ken Blanchard (May 05, 2015)
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For decades, The One Minute Manager® has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book’s publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforce...
Recommended by
Joe De Sena
Learn or Die
Using Science to Build a Leading-Edge Learning Organization (Columbia Business School Publishing)
by Edward Hess (Jan 28, 2020)
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To compete with today's increasing globalization and rapidly evolving technologies, individuals and organizations must take their ability to learn--the foundation for continuous improvement, operational excellence, and innovation--to a much higher level. In Learn or Die, Edward D. Hess combines recent advances in neuroscience, psychology, behaviora...
Recommended by
Ray Dalio
Hiring Smart!
How to Predict Winners and Losers in the Incredibly Expensive People-Reading Game
by Pierre Mornell (Oct 07, 2003)
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Hiring Smart!: How To Predict Winners And Losers In The Incredibly Expensive People-Reading GameNow in Paperback!People are the most valuable asset in today'?s fiercely competitive workplace. In HIRING SMART, now available in paperback for the first time, Dr. Mornell delineates 45 simple strategies for "people reading"-observing a candidate'?s beha...
The Alliance
Managing Talent in the Networked Age
by Reid Hoffman (Jul 08, 2014)
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A New York Times BestsellerIntroducing the new, realistic loyalty pact between employer and employee.The employer-employee relationship is broken, and managers face a seemingly impossible dilemma: the old model of guaranteed long-term employment no longer works in a business environment defined by continuous change, but neither does a system in whi...
Simply Brilliant
How Great Organizations Do Ordinary Things in Extraordinary Ways
by William C. Taylor (Sep 20, 2016)
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The cofounder of Fast Company shows that opportunities for extraordinary innovation may be closer than you think. A new era of business and leadership cries out for new stories of success, and new strategies for bringing them to life. Today, the way to win big, argues bestselling author William C. Taylor, is to relentlessly rethink the everyday. Th...
Recommended by
Tom Peters
Influencing Virtual Teams
17 Tactics That Get Things Done with Your Remote Employees
by Hassan Osman (Feb 12, 2016)
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Learn the psychological secrets of persuasion that influence your remote employees to do what you need them to do.Stop chasing down your employees to make sure that their work is being done.In "Influencing Virtual Teams" you'll get step-by-step tactics that you can implement straightaway with your team to improve your team's engagement and commitme...
Management of the Absurd
by Richard Farson (Mar 13, 1997)
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An original, contrarian philosophy that challenges today's leaders to look past the quick fix and deal thoughtfully with the real complexities of managing people. In organizations, as in life, human behavior is often irrational -- and problems do not easily lend themselves to the simplistic answers and gimmickry offered in the myriad business "sel...
Recommended by
Derek Sivers
The Fifth Discipline
The Art & Practice of The Learning Organization
by Peter M. Senge (Mar 21, 2006)
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Completely Updated and RevisedThis revised edition of Peter Senge’s bestselling classic, The Fifth Discipline, is based on fifteen years of experience in putting the book’s ideas into practice. As Senge makes clear, in the long run the only sustainable competitive advantage is your organization’s ability to learn faster than the competition. The le...
Strategy and Structure
Chapters in the History of the Industrial Enterprise
by Alfred D. Chandler (Oct 16, 2013)
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2013 Reprint of 1962 Edition. Full facsimile of the original edition, not reproduced with Optical Recognition Software. This classic text, chosen for the 1964 Thomas Newcomen Award in Business History by the editors of "Business History Review," is based on intensive studies of General Motors, Dupont, Standard Oil of New Jersey and Sears, Roebuck. ...
Recommended by
Steve Blank
Street Smarts
An All-Purpose Tool Kit for Entrepreneurs
by Norm Brodsky (Feb 23, 2010)
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Two of Inc. magazine's hugely popular columnists show how small-business people can deal with all kinds of tricky situations. People starting out in business tend to seek step-by-step formulas or specific rules, but in reality there are no magic bullets. Rather, says veteran entrepreneur Norm Brodsky, there's a mentality that helps street-smart peo...
The First 90 Days
Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded
by Michael D. Watkins (May 14, 2013)
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Since its original release, The First 90 Days has become the bestselling globally acknowledged bible of leadership and career transitions. In this updated and expanded 10th anniversary edition, internationally known leadership transition expert Michael D. Watkins gives you the keys to successfully negotiating your next move—whether you’re onboardin...
The Discipline of Getting Things Done
by Larry Bossidy (Jun 15, 2002)
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"Execution may very well be the best business book of the year, and one of the most useful to have come around in a long time. This smart and pithy book focuses on a simple though vexing challenge: How can the leaders of an organization exhort their people to deliver on the most important goals?....It's rare to find a book like this that blends sma...
Mastering the Dynamics of Innovation
by James M. Utterback (Sep 30, 1996)
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The author presents a compelling look at how innovation transforms industries, raising the fortunes of some firms while destroying others. The book draws on the rich history of innovation by inventors and entrepreneurs--ranging from the birth of typewriters to the emergence of personal computers, gas lamps to fluorescent lighting, George Eastman's ...
Recommended by
Guy Kawasaki
Work Together Anywhere
A Handbook on Working Remotely—Successfully—for Individuals, Teams, and Managers
by Lisette Sutherland (Sep 08, 2018)
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In todays modern global economy, telecommuting is no longer a novelty. Companies and organizations everywhere are embracing the game-changing benefits of allowing employees to work outside the office, and the results are profound: managers benefit by saving money and resources and by having access to talent outside their zip codes, while employees ...
Our Iceberg Is Melting
Changing and Succeeding Under Any Conditions
by John Kotter (Jan 05, 2016)
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Most of the denizens of the Antarctic penguin colony sneer at Fred, the quiet but observant scout who detects worrying signs that their home, an iceberg, is melting. Fred must cleverly convince and enlist key players, such as Louis, the head penguin; Alice, the number two bird; the intractable NoNo the weather expert; and a passle of school-age pen...
The No Asshole Rule
Building a Civilized Workplace and Surviving One That Isn't
by Robert I. Sutton PhD (Sep 01, 2010)
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The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University p...
Recommended by
Mark Hertling
In a landmark article published in the esteemed Harvard Business Review, Stanford University professor Robert I. Sutton addressed a taboo topic that affects every workplace: employees who are insensitive to their colleagues, corporate bullies, bosses who just don't get it, the kind of people who make you exclaim in exasperation, "What an asshole!"N...